In-store enquiries01
Answer shoppers while the floor is busy
A shopper calls about a product while you are serving someone else. The agent answers stock, policy and service questions and books them in with the right department.
ZapiDesk for Retail
Keep Every Store Connected to Every Customer
When the shop floor is busy, the phone rings and nobody picks it up. ZapiDesk answers your store line around the clock, books in-store services, answers product and policy questions, and routes callers to the right branch and department first time.
No credit card required · Set up in minutes
Built for
- Single-store retail
- Multi-store chains
- Franchise networks
- Specialty & luxury retail
- Furniture & fitting
- Automotive retail
How ZapiDesk Works for Retail
Answered by the ZapiDesk agent
- 01
Customer calls the store
ZapiDesk answers on the first ring, during trading hours or outside them, in the customer’s language.
- 02
It finds the answer
Stock, product, service, delivery and returns questions are answered from your own content.
- 03
It books or routes
Services are booked into the calendar. Refunds, complaints and trade accounts are routed to the right branch or team.
- 04
Your team reviews it
Transcripts, summaries and quality scoring land in the dashboard for store and area managers.
- 24/7
- Store Line Support
- Open hours, closures and weekends covered
- 30+
- Languages
- Serve customers in their preferred language
- 1 call
- To Book
- In-store services booked while customers are on the line
- 100%
- Right Location
- Direct customers to the right branch without the runaround.
Platform capabilities
Everything Your Retail Business Needs for Customer Calls
ZapiDesk brings AI-powered call answering, product and stock enquiries, service bookings and intelligent store routing into one platform, with workflows designed around the retail customer journey from product discovery to post-purchase support.
Store call answering
An AI assistant picks up the store line during trading hours, peak periods, evenings and weekends, so shoppers never get voicemail.
01Service & fitting bookings
Book in-store services, consultations and fittings on the call, confirm the appointment and write it into the shop calendar.
02Product & policy answers
Share your ranges, stock policies, delivery terms and returns rules so shoppers get accurate answers without waiting for a sales assistant.
03Multi-store routing
Route callers to the right branch, department or buying team, with escalation for complaints, refunds and high-value orders.
04Multilingual retail service
Assist customers in the language they call in, which matters for high-footfall stores serving diverse communities.
05Opening & campaign calls
Run outbound calls for new stock, seasonal campaigns and abandoned baskets, with every attempt tracked and reviewed for quality.
06Use cases
Where Retail Businesses Use ZapiDesk
From product enquiries and store services to delivery updates and returns, ZapiDesk helps retailers manage everyday customer conversations across stores, branches and departments.
Bookings & fittings02
Fill your appointment book
Fittings, consultations and services are booked on the call and confirmed straight away, without the customer queuing at the counter.
Multi-store networks03
One number, every branch
Run a group number that routes each caller to the branch they need, with escalation paths for refunds, complaints and high-value orders.
Connects to your stack
Works alongside the systems you already run
- Google Calendar
- Zoho CRM
- Phone number provisioning
- Call recording & transcripts
Questions
Frequently asked about the Retail solution
Straight answers about how the platform is used in your industry.
Start Handling Every Retail Call
Get a live AI receptionist for your retail business, ready to answer product, store, service, delivery and returns enquiries 24/7.
No credit card required · Set up in minutes