Privacy Policy

Last updated: June 22, 2026

1. Introduction

Welcome to ZapiDesk ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy governs how we collect, use, and protect data when you use our AI receptionist services and website.

2. Information We Collect

We collect information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products, or otherwise contact us. This includes:

  • Account Information: Name, email address, phone number, and billing details.
  • Call Data: Audio recordings, call transcripts, caller phone numbers, and conversational intent necessary to provide the AI receptionist service.
  • Integration Data: Information from connected third-party tools (like calendars and scheduling software) to facilitate appointment booking.

3. How We Use Your Information

We use the information we collect or receive:

  • To facilitate account creation and logon process.
  • To deliver the AI receptionist service, process natural language, and route calls appropriately.
  • To fulfill and manage your orders, payments, returns, and exchanges.
  • To respond to user inquiries and offer support.

AI Training & Data Privacy

We do not use your proprietary call data or your customers' personal information to train our foundational AI models. Call transcripts are strictly used to provide summaries and action items for your business dashboard.

4. Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We employ secure sub-processors for infrastructure (e.g., cloud hosting, telecommunications routing) who are bound by strict data processing agreements.

5. Security of Your Information

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process, including AES-256 encryption for data at rest and TLS 1.3 for data in transit. However, no electronic transmission over the Internet can be guaranteed to be 100% secure.

6. Contact Us

If you have questions or comments about this notice, you may email us at privacy@zapidesk.com.