Can ZapiDesk take reservations over the phone?

Yes. The agent confirms availability, captures the booking details and writes the reservation into your connected calendar during the call.

Does it work for restaurants as well as hotels?

Yes. The same platform covers table reservations, menu and allergy questions, opening hours and private event enquiries for restaurants, and room bookings, amenities and check-in policies for hotels and resorts.

Can it escalate complaints to a manager?

Yes. Routing rules can escalate complaint, billing or safety-related calls to a named person or duty manager rather than leaving them with the AI.

Can it greet international guests?

Yes. ZapiDesk supports more than 30 languages, so international guests are greeted and assisted in a language they are comfortable with.

ZapiDesk for Hospitality

AI-Powered Reception for Hotels, Resorts & Restaurants

Every missed call in hospitality can mean a missed reservation, delayed guest request or lost opportunity. ZapiDesk provides an AI-powered hospitality receptionist that answers guest calls around the clock, handles reservations, responds to common questions about your property or venue, and routes requests to the right team or department.

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Built for

Hotels & boutique stays
Resorts & properties
Restaurants & cafés
Bars & nightlife
Event venues
Serviced apartments

How ZapiDesk Works for Hospitality

Answered by the ZapiDesk agent

01
Guest calls your property
ZapiDesk answers the first ring, at any hour, and opens the conversation in the guest’s language.
02
It handles the request
Reservations, amenities, policies, menus and directions are answered from your own content.
03
It confirms or routes
Reservations are confirmed and written to the calendar. Urgent or complaint calls go to a human immediately.
04
Your team reviews it
Transcripts, summaries and quality scoring land in the dashboard so nothing is lost between shifts.

Every call logged & scored for quality

24/7
Front desk: Late check-ins and night enquiries covered; 30+
Languages: Serve international guests in their own language; 1 call
To confirm: Reservations taken while the guest is on the line; 0
Lost bookings: No enquiry goes to a busy voicemail

Platform capabilities

Everything the Hospitality solution includes

ZapiDesk combines AI call answering, reservation management, guest communication and intelligent call routing in one platform, with workflows designed for hotels, resorts, restaurants and hospitality groups.

AI Call Answering

An AI receptionist answers your hotel, resort or restaurant phone line 24/7, helping guests and callers get immediate assistance during peak service, overnight hours and busy periods.

Reservation booking

Take table and room reservations on the call, confirm date, time, party size and details, and write them into your calendar before you hang up.

Property knowledge answers

Share your amenities, house rules, hours, menus and check-in policies. ZapiDesk answers from your own content so guests get accurate details immediately.

Desk & department routing

Route room service, housekeeping, maintenance and billing queries to the correct department, and escalate complaints to a manager on duty.

Multilingual guest service

Greet international guests in the language they choose, removing the most common friction point in front-desk conversations.

Use cases

Where Hospitality Businesses Use ZapiDesk

From reservations and guest enquiries to multi-property call management, ZapiDesk helps hospitality teams stay responsive throughout the guest journey.

Reservations & bookings01

Never lose a booking to a busy host stand

A guest calls to book a table or a room. ZapiDesk confirms availability, captures the booking and handles the follow-up questions without waiting on hold.

Peak service02

Absorb the dinner rush

During service, when the floor is full and nobody can pick up, the AI line still takes reservations, answers menu and allergy questions, and passes along urgent requests.

Multi-property groups03

Route callers to the right property

Configure routing rules so a guest calling a group number reaches the correct property or department first time, with an escalation path for complaints.

Connects to your stack

Works alongside the systems you already run

Google Calendar
Zoho CRM
Phone number provisioning
Call recording & transcripts

Questions

Frequently asked about the Hospitality solution

Straight answers about how the platform is used in your industry.

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