New patient enquiries01
Turn first enquiries into booked visits
A new patient calls after seeing your website. ZapiDesk qualifies the enquiry, explains which services you cover, checks availability and books the visit before the call ends.
ZapiDesk for Clinics
AI Receptionist for Clinics That Never Misses a Patient Call
ZapiDesk gives clinics an AI-powered virtual receptionist that keeps your front desk available beyond regular working hours. It answers inbound patient calls in a natural voice, handles appointment enquiries and bookings, answers common questions about services, opening hours, fees and preparation, and routes urgent or sensitive calls to the appropriate team member.
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Built for
- General practice
- Dental practices
- Specialist clinics
- Diagnostic centres
- Physiotherapy & therapy
- Multi-site clinics
How ZapiDesk Works for Clinics
Answered by the ZapiDesk agent
- 01
Patient calls your clinic
ZapiDesk AI receptionist answers the call promptly, 24/7, and can communicate in the language selected by the caller.
- 02
It understands the enquiry
Booking, pricing, opening hours, services and preparation questions are answered from your own content.
- 03
It books or routes the call
Confirmed bookings go straight to the calendar. Urgent or clinical requests are routed to a human immediately.
- 04
Your team stays informed
Full transcripts, summaries and quality scoring land in the dashboard for review and sign-off.
- 24/7
- Coverage
- Answering nights, weekends and holidays
- 30+
- Languages
- Match the languages your patients speak
- <60s
- To route
- Urgent calls reach a human immediately
- 0
- Missed calls
- Every call answered or routed
Platform capabilities
Everything the Clinics solution includes
ZapiDesk combines AI-powered call answering, appointment scheduling, patient communication and call management in one platform, with workflows designed around the needs of modern clinics.
AI Patient Call Answering
An AI receptionist picks up your patient line instantly, day or night, and holds a natural conversation without relying on voicemail or keeping patients on hold.
01Appointment booking
The agent checks real availability and books confirmed appointments into your calendar during the call, then confirms the details back to the patient.
02Practice knowledge answers
Feed in your own FAQs, services, fees and preparation instructions. The agent answers from your approved content instead of inventing answers.
03Urgent call routing
Build routing rules that send emergencies, prescription requests and clinical escalations straight to the right clinician or duty line.
04Multilingual patient care
Greet and assist patients in the language they choose, so language is never a barrier to booking care.
05Recall & follow-up calls
Launch outbound recall and follow-up campaigns for due check-ups, and keep every conversation logged against the patient record.
06Use cases
Where Clinics Use ZapiDesk
From new patient enquiries to appointment reminders, ZapiDesk helps clinics manage routine communication across the patient journey.
After-hours cover02
Cover evenings, weekends and holidays
Out-of-hours callers still reach a real conversation. The agent handles routine questions, books the next available slot, and flags anything urgent for the on-call clinician.
No-show reduction03
Automated recall and reminders
Run outbound reminder and recall campaigns against your patient list. Each attempt is tracked, reviewed for quality, and logged in the call history.
Connects to your stack
Works Alongside the Systems Your Clinic Already Uses
ZapiDesk can connect with the tools that support your clinic’s appointments, communications and customer management workflows.
- Google Calendar
- Zoho CRM
- Phone number provisioning
- Call recording & transcripts
Questions
Frequently asked about the Clinics solution
Straight answers about how the platform is used in your industry.
Start answering every clinic call
Get a live AI reception agent for your clinic business in minutes.
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